Dental Marketing: Negative Online Review Appears as a Facebook Page

negative dental page on FacebookIn the past The Wealthy Dentist has written about negative online reviews in such articles as Appeals Court Says Yes to Dentist Lawsuit Against Patient for Online Review andWhen a Dentist’s Relationship Goes Bad on the Internet — both stories about harmful dental critiques posted on review sites like Yelp and Angie’s List.

But in August of this year, Chris Cook of Bakersfield, CA, pushed negative online reviews to a new level.

It was reported in dental news site DrBicuspid.com that Mr.  Cook took his 5-year-old son to see Bakersfield pediatric dentist Edward Dove, DDS, for a tooth extraction. Mr. Cook claims Dr. Dove mistreated his son during that visit by extracting a tooth before the child was adequately sedated.

According to DrBiCuspid.com, Cook stated that his son vomited up most of the sedative, screamed, and urinated on himself while allegedly being held down by three dental assistants during the procedure.  Allegations Dr. Dove vehemently denies.

Chris Cook decided to take matters into his own hands and created the “I Hate Dr. Dove of Bakersfield” page on Facebook, attracting more than 200 members in its first 48 hours.

Luckily for Dr. Dove, Facebook does have a policy for pages with the word “hate” and considers them in strict violation of their terms of service.  They swiftly moved to shut down the dental hate page.

Cook was undaunted by the Facebook boot, turned around and created a second Facebook group page, “Bakersfield dentist DOES NOT ROCK!!!!!!!!!” which is still up and active.

Dr. Dove has handled the situation by defending his treatment in the press and pointing to his 23 years in practice without a single disciplinary action. He has chosen not to engage with Chris Cook on his Facebook page, and was quoted in Dr Bicuspid as saying, “I think my reputation will be hurt a little bit, but right now I just want to calm down,” Dr. Dove said, “This guy is going ballistic, he’s trying to smear me, and I’m getting bullied.”

But should Dr. Dove be more concerned?

Just how significant are bad reviews for the future of your dental practice?

A new survey by market analysis firm Cone, Inc., found that four out of five consumers have reversed purchase decisions based on negative reviews found on the Internet. Another survey by Ratepoint found that 40 percent of consumers indicated they are more likely to consider a local business when they respond to a negative online review.

In the case of a Facebook page being dedicated to hating a dental practice, a dentist has little recourse since the unhappy page creator would have to allow the dentist to join the group page in order to issue a response.

Dentists have had little luck in defamation lawsuits when it comes to negative online reviews since the courts tend to look upon unhappy reviews as free speech. In a recent defamation case in California, a dentist has been ordered to pay $80,000 in attorney fees to the parents who posted a negative online review.

So how do you combat something like a negative Facebook page?

By making sure your dental practice has more than one website that appears on the top pages of Google when your business (and personal) name is searched online. Also have your own Facebook page, or pages for each type of treatment you offer. Have a Twitter page and make sure your practice is listed in as many dental directories as you can find. The idea is to control what appears on the first page of Google about your dental practice. Regular press releases help with this too.

For solutions to multiple name search and directory listing go to: www.InternetDentalAlliance.com.

For more on this story see: Facebook Pulls Plug on Angry Dad’s Antidentist Page

Top 10 Dental Marketing Articles from The Wealthy Dentist

Top 10 Dental Marketing Articles from The Wealthy DentistDental marketing is essential to the success of a dental practice and dental marketing is on the minds of many dentists as 2011 draws to a close.

Dental practice marketing can be one of the dentists’ greatest challenges and in the current volatile economy — greater even than running a dental practice and managing a dental staff.

The Wealthy Dentist has compiled our top 10 dental marketing articles to help dentists boost their dental profits in 2012.

Top 10 Dental Marketing Articles from The Wealthy Dentist

1. Dental Marketing: 7 Ways To Turn Your Dental Office Into a Hot Marketing Machine
Dental marketing is more than just a geo-targeted, search engine optimized dental website and an effective email newsletter marketing plan. It also involves branding and an effective dental office display…[Read more]

2. Dental Marketing: A Guide for Avoiding Negative Online Reviews
In customer service it used to be said that an unhappy customer would tell nine to fifteen other people about their negative opinions. Today an unhappy dental patient can influence hundreds of people by leaving a negative review on an online review website… [Read more]

3. Dental Marketing with Google Offers
Who in their right mind wouldn’t want $421 dental package with exam, X-ray and take home whitening for life for just $59! I’d sign up personally if I lived in Portland. This is exceptionally great marketing title that grabs the most jaded consumer by the throat…[Read more]

4. Dental Marketing: Google Offers vs. Groupon
Not long ago Google tried to buy Groupon for something like 6 billion dollars. Groupon turned the offer down. Within a month Google started Google Offers. Mike Blumenthal’s blog reviewed the early test results on Google Offers for the local Portland beta test…[Read more]

5. Dental Marketing: Geo-targeted Local Search Strategies
According to Google, 97% of consumers search for local businesses online. A geo-targeted local search strategy makes it easier for your dental practice’s prospective new patients to find your dental website and your practice. But what exactly is geo-targeted local search? …[Read more]

6. The Essentials of Dental Patient Marketing: Dental Office Presentation
Marketing your practice through a powerful dental office presentation strengthens your identity, reminds people of your dental practice and is simply good business. Dental practice marketing may seem — to the dentist —like an overwhelming task…[Read more]

7. 5 Simple Online Marketing Strategies for Dentists
The right Internet dental marketing strategies have been proven to grow a dental practice and attract new patients. With over 5,000,000 searches for “dentist” online, it’s now more important than ever to have a viable web presence…[Read more]

8. Dental Marketing: How to Set Up a Google+ Dental Practice Page
Google has launched Google Plus For Business which now allows dentists to create a Google Plus Page for your dental marketing. Google Plus For Business is a set of tools that can help you grow your dental practice and enhance your dental marketing efforts…[Read more]

9. Dental Marketing on the Internet: What is the Value?
Social media has joined the Internet dental marketing toolbox along with multiple targeted websites and directory listings that are now required for maximizing new patient flow. Dentists measure many things in order to determine if their actions justify the cost…[Read more]

10. Dental Marketing: A Doctor and His Dog
As much as many of you would like to think that you should be drawing patients from across the country with your marketing, the truth is that the average urban/suburban dental practice draws close to 90% of its new patients from within a geographic circle of 6 to 8 miles…[Read more]

The Wealthy Dentist keeps its word. Since 1985 Jim Du Molin has been giving no-hype dental marketing and practice management information that can help dentists attract more patients and better run their practice.

Internet Dental Marketing: How Google Search Plus Your World Works (video)

Internet Dental Marketing: How Google Search Plus Your World Works (video)Are you curious how the changes to Google search will impact your Internet dental marketing?

Search Plus Your World is what Google is calling their personal search algorithm intended for the users of Google Plus.

When a Google Plus user is signed into Google, their search results will be very different from searches done outside of Google Plus. Search Plus Your World will include photos, blog posts, and recommendations from the user and their friends.

They will see the personal results and the profiles of people they know (or follow) on Google Plus included in their search results. They will also be able to expand their Google circles by discovering people and brands related to their search —  Google will be offering these recommendations to them too.

If the idea of Search Plus Your World has you a little confused, Google has provided the following video, which shows how Google intends personal search to look for the Google Plus user —

These changes to Google search mean that individuals will play an ever-growing part in search results from Google.

Dentists can help their Internet dental marketing efforts by creating and sharing dentistry-related content as always, but with a new attention directed at Google Plus. Maximize impact by educating your dental patients on who you are and how you can help.

What are your initial thoughts about Google’s Search Plus Your World, and how is your dental practice using Google Plus?

Alarming: 63% of Dentists Not Utilizing Internet Video for Dental Marketing

Internet Video for Dental MarketingVideo marketing offers dentists an inexpensive way to reach a larger group of prospective new dental patients and creates a more personal interaction between a dental practice and its patients.

Street Fight, a site dedicated to hyper-local business asked Brian Norgard, co-founder of Chill.com, a kind of Pinterest for social video about the latest trend in online video.

Norgard believes that “locally produced video will start to explode. This local content will be consumed because the events that are captured will be more than just entertaining, it will directly affect the quality of our daily life. “

The feeling is that consumers will be watching more local video than ever before.

As this trend continues to explode, The Wealthy Dentist conducted a survey asking dentists if Internet video is currently a component of their overall dental marketing strategy.

Surprisingly, 63% of the dentist respondents answered that they are not currently using video as part of their dental marketing strategy, but are open to trying it. 

32% are currently using video marketing, while  5% don’t use video — and have no desire to do so in the near future.

Dentists Utilizing Internet Video for Dental Marketing

A Michigan dental office worker reported, “We’ve gotten a lot of great patient testimonials that we have put on YouTube and Facebook!”

A prosthodontest professed to using video, “We recently produced a web video and added a QR code on our Valpak ad that directs the public to our practice’s welcome video on the web.”

The majority of dentists utilizing Internet video for their dental marketing were urban.

The Internet Dental Alliance provides informational videos that dentists can optionally include in their New Patient Portals.

These professional videos educate current and prospective patients on dental topics like cosmetic dentistry, tooth whitening, braces, dental implants, and more.

Stop by the IDA Dental Video Marketing Opportunities page and read all about Internet video marketing.

Dental Video Marketing: How To Optimize Your YouTube Dental Videos

Dental Video Marketing: How to Optimize Your YouTube Dental VideosDental videos are an important part of a Internet dental marketing strategy, and YouTube is not only one of the most popular search engines, but it is also the most popular site for publishing videos.

If you are a dental practice that is using YouTube to spread the word about your dental practice, are you setting them up so that they perform the way that you need them to?

Here are 5 dental video marketing tips for optimizing your dental videos on YouTube for search —

1. Plan your video title.
The video title can be up to 100 characters long, so it’s important to put your dental practice name at the beginning (think about how you want your videos to show up in Google search when someone searches for you) followed by your keyword phrase. Something like, “City Name XYZ Dental Practice Dental Implant Process or you could move around your geo-targeted words “XYZ Dental Practice City Name Dental Implant Process.”

YouTube has a keyword research tool at ads.youtube.com/keyword_tool where you can research the phrases you want to use.

2. Transcribe your videos and add keywords.
Be sure to replace YouTube’s video transcription with your own text file. It’s simple to upload and you can make sure that your transcription actually matches what you are saying in the video, but you can add keyword phrases like your geo-targeted dental practice location to further help search engines find your content online.

3. Think carefully about tags.
Think about 7 keywords to use as tags to best describe your video. Tags associate videos with other videos on YouTube with the same tag which creates the “related video” section. What associated videos would you like to appear with on YouTube? As you can see tags are more than just describing what your content is about, it also determines what videos you will be connected with on YouTube.

4. Utilize the description area.
Use the description area as a blog post about the video. Put your web address at the very beginning so that it shows first – right under your video. Make sure to list a contact email and phone number. Too many YouTube videos under-utilize the description area and don’t use it as an opportunity to discuss the video and what you have to offer.

5. Share your videos.
Be sure to share your videos on Facebook, Twitter, Google Plus and in your dental practice newsletters. YouTube factors the number of times your dental practice videos have been viewed within a certain time-frame. The more your videos are viewed, the higher the video ranks on YouTube, which brings with it the attention of mainstream media and can land your dental videos on YouTube’s top videos list.

These simple techniques can make all the difference in who sees and shares your YouTube videos. Utilizing dental videos is another way to fill up the first page of search with content relevant to your dental practice instead of random websites that simply happen to use the same keywords.

The Internet Dental Alliance provides informational videos that dentists can optionally include in their dental website New Patient Portals. These professional videos educate current and prospective patients on dental topics like cosmetic dentistry, tooth whitening, braces, dental implants, and more. Click here to see how videos personalize dental websites and increase the conversion rate of visitors to appointment requests.

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