How to Upgrade Your Dental Practice?

Dental Practice, Meet Salon-Spa

One Illinois dentist is selling her practice in a whole new way – she’s created a
“one-stop shop” that includes dentistry, salon, spa and lifestyle services. Dr.
Tina Champion-Harris of Richton Park recently opened That Certain Smile, where dental work is offered alongside hair styling, manicures and pedicures, eyebrow waxing and massage.

The staff includes two dentists, a massage therapist, several hair stylists, a nail technician, an esthetician – and some even more unexpected collaborators. The center has a photographer, offers daycare to clients, and offers consultations with a range of professionals, including a plastic surgeon, life coach, trainer, yoga coach, nutritionist and financial analyst. In fact, Dr. Champion-Harris hopes to eventually open a second center with on-site plastic surgery capability. She says her goal is to eventually have ten suburban centers.

Not only has Dr. Champion-Harris developed a promising new idea for her dental practice, she’s also gotten free press for doing it. Do you have any ideas on
innovative ways to market dental practices?

Dental Marketing: Lawsuit Looks at Slander in Negative Online Reviews

Dental Marketing: Lawsuit Looks at Slander in Negative Online ReviewsDentists, just when you thought there was no hope for combating negative online reviews, Virginia contractor, Christopher Dietz is suing a former customer, Jane Perez for a negative online reviews she wrote on Yelp and Angie’s list.

What makes this case encouraging is that the judge has already granted Dietz a temporary injunction against Perez and has ordered the ex-client to change her online reviews.

Perez had written online that the contractor not only performed shoddy workmanship, but some of her jewelry had also disappeared. She further wrote, “Bottom line do not put yourself through this nightmare of a contractor.”

Dietz didn’t take her negative posts lightly, and sued Perez, stating that not only had he completed the job as contracted, but performed more work than was agreed upon and still has not been paid.

Deitz further contends that the negative online reviews have cost him about $350,000.00 in business.

Slander is a legal term for stating a falsehood and presenting it as true which could harm the reputation of a person or business. In the case of Perez, if contractor Dietz did not steal any jewelry (and apparently there is no police report stating that he did) then Perez could be found libel for defamation of character and Dietz would be able to collect damages.

Some might argue that the lawsuit seeks to squash Perez’s right to free speech, but freedom of speech does not protect you from the consequences of free speech.

Perez can offer an opinion like, “I was not happy with the quality of work.” But she cannot say things like “He is a ripoff artist who steals from his clients.” One statement is an opinion based on feelings the other is a statement that she’d have to provide proof that he is a “ripoff artist who has been convicted of stealing from clients.” Technically, you can’t bear false witness, so when leaving an online review, the review must stick to the facts, like “I had to wait two hours for my appointment,” or “My steak was medium when I asked for rare,” or “The toy broke the minute my son picked it up,” and so forth.

It’s been difficult for dentists, as well as business owners to get used to the idea that a dental patient or a patron can complain about their business in such a permanent, public way and the courts are scrambling to legally catch up to this new technology.

And lawsuits themselves can bring more unwanted negative publicity.

Deciding to sue can paint a dentist into a more negative light with the general public than the damage done by the negative review, but what does a dentist do if the online review is truly defamatory?

Hiring an attorney to manage the process of suing the reviewer in court can be extremely costly, so a dentist would need to weigh the costs against any revenue loss directly attributed to the negative review.

The Wealthy Dentist has advised dentists to instead use the money to initiate an aggressive Internet dental marketing campaign to counter the review. Immediately addressing the review in a calm manner can also help quickly counter what the reviewer has said.

Typically the general public does not search past page two of online search results and this is where a dental practice’s online engagement can help bury a negative review. Facebook Pages, Twitter pages, YouTube videos, and Pinterest pages all show up high in search.

If a dental practice has taken the time to develop an internet dental marketing plan for their online presence (using the dentist’s name and the dental practice name) they can fill the first page of Google with their own social media presence.

Regularly updating a blog and writing press releases can also help control what dental patients find when they search for a dental practice online.

If need be, dentists can use the money they would spend on an attorney to buy Google ad space for their dental practice covering the dental practice name, the dentist’s name and a geo-targeted search term like “North Beach dentist.” This will place the dental practice at the very top of search for a period of time. If a dental practice can push the negative review site from the first page of search with content and social media they’ve created specifically for dental patients, they can begin to counter the damage caused by a negative online review.

Recent publicity surrounding negative online review sites and their vulnerability to false negative reviews by competition, or personal vendettas have caused people to question the validity and trustworthiness of consumer review sites. Parodies like Joe Plummer’s “Real Actors Read Yelp Reviews” have further shown just how ridiculous online reviews can be and the lack of oversight by the review sites themselves.

Bodyform even got into the act by responding to a Facebook rant with a video parody making fun of the cliches surrounding women’s use of their feminine products while directly answering the review. Their humorous video response quickly went viral.

Keep in mind that a negative online review can add validity to the positive online reviews. It can make a dental practice appear more balanced and one negative online review in the mix will make most people think it was a difficult dental patient instead of a bad dental practice.

But no business should have to deal with slanderous, vindictive reviews and eventually online review sites are going to have to figure out a way to deal with the libelous reviews, regardless of anti-SLAPP. Eventually a business owner will win big over a slanderous review and online review sites will be forced to set stricter review guidelines.

Would you have sued if a dental patient made the same type of claims against your dental practice that Perez made about Deitz?

To read more about contractor Deitz’s lawsuit see: Virginia Contractor Sues Woman for $750,000 for Bad Yelp Review.

Internet Dental Marketing: Dental Website Link Building Strategies

Internet Dental Marketing: Dental Website Link Building StrategiesPart of a well-designed Internet dental marketing plan should include a link building strategy.

Over the past year Google has made even more changes to its search algorithm to offer up websites high in search that people have linked to and shared throughout the web. One of the ways Google decides how popular a website has become is to consider the type of links pointing to your dental website over your competition.

This is why it is important to create a dental marketing plan that includes a strong link building strategy to ensure that your dental practice website is ranking high in search.

But where do you start?

Here are 6 ways to improve your dental website link building:

1. Orthodontist, oral surgeons, prosthodontists and referral practices.
Do you refer business to other specialists? Consider asking for a reciprocal link in return for referring business. You could even recommend that they create a page dedicated to business they work with locally and recommend. Your dental practice could be listed under preferred dentists or dentists they recommend.

2. Friends and family.
Do you have family or friends who are active on the Internet? Do they have a blog or local website where they would be willing to link to your dental practice? Would you be willing to donate some money towards their hosting costs in return for a “Sponsored by” link?

3. Businesses you locally recommend.
Are there businesses in your community to which you regularly refer your dental patients? Have you thought about creating a referral webpage where you link to local businesses in exchange for a link back from their business website?

4. Social Media.
Make sure that you are creating regular dental SEO engagement on Twitter, Facebook, Pinterest, Google Plus that includes a link back to your dental practice website.

5. Contests.
Think about creating a contest on your dental practice blog once a month that involves something dental patients would love to have. Ask them to share a link to your contest for even more chances to win.

6. Press releases.
Writing newsworthy press releases with links back to your dental practice website and making sure that they are distributed across newswires can not only raise the interest of reporters looking for stories or interview quotes, but they can also provide your dental practice website with high-quality links.

Some of these link building ideas will work better for your dental practice website than others. It depends on how you run your dental practice and the other dental specialists and local businesses that you engage with on a regular basis. But with just a little bit of effort you can receive links to your dental practice website and improve your search ranking over that of your local competition.

Yes, it does require some work, but doesn’t your dental practice deserve to thrive both online and off?

Top 10 Dental Marketing Articles from The Wealthy Dentist

Top 10 Dental Marketing Articles from The Wealthy DentistDental marketing is essential to the success of a dental practice and dental marketing is on the minds of many dentists as 2011 draws to a close.

Dental practice marketing can be one of the dentists’ greatest challenges and in the current volatile economy — greater even than running a dental practice and managing a dental staff.

The Wealthy Dentist has compiled our top 10 dental marketing articles to help dentists boost their dental profits in 2012.

Top 10 Dental Marketing Articles from The Wealthy Dentist

1. Dental Marketing: 7 Ways To Turn Your Dental Office Into a Hot Marketing Machine
Dental marketing is more than just a geo-targeted, search engine optimized dental website and an effective email newsletter marketing plan. It also involves branding and an effective dental office display…[Read more]

2. Dental Marketing: A Guide for Avoiding Negative Online Reviews
In customer service it used to be said that an unhappy customer would tell nine to fifteen other people about their negative opinions. Today an unhappy dental patient can influence hundreds of people by leaving a negative review on an online review website… [Read more]

3. Dental Marketing with Google Offers
Who in their right mind wouldn’t want $421 dental package with exam, X-ray and take home whitening for life for just $59! I’d sign up personally if I lived in Portland. This is exceptionally great marketing title that grabs the most jaded consumer by the throat…[Read more]

4. Dental Marketing: Google Offers vs. Groupon
Not long ago Google tried to buy Groupon for something like 6 billion dollars. Groupon turned the offer down. Within a month Google started Google Offers. Mike Blumenthal’s blog reviewed the early test results on Google Offers for the local Portland beta test…[Read more]

5. Dental Marketing: Geo-targeted Local Search Strategies
According to Google, 97% of consumers search for local businesses online. A geo-targeted local search strategy makes it easier for your dental practice’s prospective new patients to find your dental website and your practice. But what exactly is geo-targeted local search? …[Read more]

6. The Essentials of Dental Patient Marketing: Dental Office Presentation
Marketing your practice through a powerful dental office presentation strengthens your identity, reminds people of your dental practice and is simply good business. Dental practice marketing may seem — to the dentist —like an overwhelming task…[Read more]

7. 5 Simple Online Marketing Strategies for Dentists
The right Internet dental marketing strategies have been proven to grow a dental practice and attract new patients. With over 5,000,000 searches for “dentist” online, it’s now more important than ever to have a viable web presence…[Read more]

8. Dental Marketing: How to Set Up a Google+ Dental Practice Page
Google has launched Google Plus For Business which now allows dentists to create a Google Plus Page for your dental marketing. Google Plus For Business is a set of tools that can help you grow your dental practice and enhance your dental marketing efforts…[Read more]

9. Dental Marketing on the Internet: What is the Value?
Social media has joined the Internet dental marketing toolbox along with multiple targeted websites and directory listings that are now required for maximizing new patient flow. Dentists measure many things in order to determine if their actions justify the cost…[Read more]

10. Dental Marketing: A Doctor and His Dog
As much as many of you would like to think that you should be drawing patients from across the country with your marketing, the truth is that the average urban/suburban dental practice draws close to 90% of its new patients from within a geographic circle of 6 to 8 miles…[Read more]

The Wealthy Dentist keeps its word. Since 1985 Jim Du Molin has been giving no-hype dental marketing and practice management information that can help dentists attract more patients and better run their practice.

Dental Marketing and the Future of Personal Search

Dental Marketing and the Future of Personal Search: Facebook's Graph SearchJust when dentists have figured out how to include Google search as part of their dental marketing plan, along comes Graph Search by Facebook.

Facebook Graph Search will allow Facebook users to perform searches based on people, places and interests.

For example, Facebook users can search for dentists mentioned, visited or discussed on Facebook.

PCWorld is calling Facebook’s new Graph Search “the future of search” believing that personalized search is the future of all Internet search.

Facebook Graph Search developers argue that in knowing which of your friends recommend a certain dentist, restaurant, or product, or if they liked it, will help everyone have a more social experience about about their choices both online and off.

Do people really care what dentist their friends choose and are they looking to share that they want to make a dental appointment?

Graph Search makes a lot of assumptions about how people will interact on the Internet in the future and is looking at those born after 1985 to set the trend.

But before we throw the toothbrush out with the toothpaste here and dismiss Facebook’s Graph Search at first glance, stop for a moment to think about a Facebook user searching the term “dentists my friends like” and suddenly Graph Search takes on new meaning, along with revealing the value of having a dental practice Facebook Page.

Last month Google rolled out it’s own personal search called Google Now for mobile users which many industry insiders believe will be the next hot service to take off, but then does anyone remember Search, Plus Your World that Google rolled out last year?

When you are logged into Google and searching the Internet with Google search have you noticed the little icon in your search results indicating personal results based on the Google Plus profiles of people you know or follow?


Whether you believe in the value of social search or not, some of the biggest players on the Internet are investing heavily in the belief that personal search will be the future of search.

This being said, it’s hard to argue against your dental practice marketing plan including a strong social media strategy that reflects an active presence on your dental practice Facebook Page and your Google Plus dental practice Page.

Creating an active social network around your dental practice pages on Facebook and Google Plus will only benefit your dental practice as social searches continue to gain in popularity.

If you think about it, it is possible that personal search users will be more inclined to call your dental practice for an appointment if they see that many in their online social circle “like” your dental practice.

A trust relationship has already been initiated before this new dental patient walks into your dental practice waiting room.

And that is the idea behind any successful dental marketing plan.


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