Sometimes it’s frustrating to hear that dental marketing results will take time. When dentists spend thousands of dollars on something, it’s only natural to want a return as soon as possible.
But marketing is really more of a marathon than a sprint.
The best results come over time.
It’s not unheard of for an advertising campaign to produce an immediate return, but that’s usually the exception to the rule. We hope for short-term response, but we plan for long-term results. Keep this in mind when you choose among your dental marketing options.
Once you pick your method, give the media enough time to produce. In most cases, the approach of “I’ll do this for a couple months and see how it goes” is a mistake and a waste of money.
Why are dental marketing results better over the long run?
One of the main reasons is because patients are likely to need multiple exposures to a message before they respond. Radio advertising provides a good example. Radio is a frequency medium, which means it works best when your ad makes repeated impressions on the same listener.
It can be expensive to make multiple impressions on a listener, especially in the larger markets, so it’s important to buy a station that you can afford. If you can’t afford to commit for at least six months, then you need to pick a less expensive station or put off radio until such a commitment is realistic.
One good media buyer I know tells his clients, “In the first month, you’re going to lose a (heck) of a lot of money. In the second month you’ll lose a little less. By the fourth or fifth month, you’ll start breaking even. And after six months, you’ll start making a lot of money.”
Now that first part might sound a little bleak, but if you’re planning long term, your investment won’t be evaluated by early results. At the end of the year the aggregated profit over the months should more than make up for a slow start.
I’ve seen dentists get multiple new patients the first day they ran a radio ad. That’s great for morale, but it’s not necessary for a successful campaign. Some of the best campaigns I’ve seen have started slow and built up over time.
Make sure you choose dental marketing methods that reflect this reality, and that your decisions are made for the long-term.
Ed Ridgway has executed dental marketing campaigns for hundreds of businesses in the U.S. and Canada. He is nationally recognized for his ongoing campaigns with many of the top dental practices across the country.