Dentists have a range of opinions about their front desk staff, found this survey. A third of dentists (34%) said their front desk team does an amazing job, and another third (31%) said those team members are satisfactory.
However, 24% of dentists acknowledged that they lose patients at the front desk. Another 11% admit that they need to prioritize additional front desk team training.
“My front desk person just left for medical reasons and I discovered huge amounts of denied claims and inadequate insurance processing,” said one dentist. “My accounts receivables are horribly high and probably lost forever. I didn’t pay enough attention.”
“Do I have any front desk horror stories?” asked a Texas dentist rhetorically. “It’s too painful to reply.”
Read more: Dental Practice Success May Hinge on the Front Desk
About Jim Du Molin
Setting Dental Fees for Maximum Case Acceptance
$10,000 a Month Chart Audit
DIY Office Brochure
Practice Answering Machine
Maximize Case Acceptance
Maximize Your Marketing: Target High-Value Patients
Turn Your Front Desk into a Marketing Machine
Structuring a Dental Associate Program
Designing the $1,000,000 Dental Practice Sign
Internal Marketing & Communications
Doctor-to-Doctor Marketing
