Dentists have a range of opinions about their front desk staff, found this survey. A third of dentists (34%) said their front desk team does an amazing job, and another third (31%) said those team members are satisfactory.
However, 24% of dentists acknowledged that they lose patients at the front desk. Another 11% admit that they need to prioritize additional front desk team training.
“My front desk person just left for medical reasons and I discovered huge amounts of denied claims and inadequate insurance processing,” said one dentist. “My accounts receivables are horribly high and probably lost forever. I didn’t pay enough attention.”
“Do I have any front desk horror stories?” asked a Texas dentist rhetorically. “It’s too painful to reply.”
Read more: Dental Practice Success May Hinge on the Front Desk