Dentists: One in Four Lose Patients at the Front Desk

Dentists have a range of opinions about their front desk staff, found this survey. A third of dentists (34%) said their front desk team does an amazing job, and another third (31%) said those team members are satisfactory.

However, 24% of dentists acknowledged that they lose patients at the front desk. Another 11% admit that they need to prioritize additional front desk team training.

Dental front desk“My front desk person just left for medical reasons and I discovered huge amounts of denied claims and inadequate insurance processing,” said one dentist. “My accounts receivables are horribly high and probably lost forever. I didn’t pay enough attention.”

“Do I have any front desk horror stories?” asked a Texas dentist rhetorically. “It’s too painful to reply.”

Read more: Dental Practice Success May Hinge on the Front Desk

About Jim Du Molin

+Jim Du Molin is a leading Internet marketing expert for dentists in North America. He has helped hundreds of doctors make more money in their practices using his proven Internet marketing techniques.


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