Dental Management Survey: How Dentists Handle Second Opinion Conflicts

How dentists handle second opinion conflictsDentists: how do you handle second opinions when you believe the first diagnosis is way off base?

In our recent dental practice management survey, dentists were asked this question: “Upon examining a patient for a second opinion, have you ever felt the previous dentist had grievously misdiagnosed the patient?”

The results were interesting, to say the least.

On the avereage, 75% of the dentists in our survey said they had discovered an extreme misdiagnosis while examining patients during a second opinion consultation.

Only 25% participating in our dentist survey said they’ve never had that situation occur.

None of the doctors said they would go to the extremes of reporting the previous dentist to the State Board. Nor would they take the step of recommending the patient not see their previous dentist again.

However, 80% of the doctors who have seen a serious misdiagnosis by other dentists said they would tell the patient about their conflicting opinion.

Half of the dentists surveyed said they would contact the patient’s previous dentist — 30% said they would make a phone call, and 20% said they would write a letter.

Have you ever experienced this situation when examining a dental patient for a second opinion? How did you handle it?


About Jim Du Molin

+Jim Du Molin is a leading Internet marketing expert for dentists in North America. He has helped hundreds of doctors make more money in their practices using his proven Internet marketing techniques.

  • I know we are ‘on the same team’ but when recommendations cross the line into absurdity/high risk then dentists need to grow a pair and speak up.

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