Comments on: The Nightmare Patient & Other Bad Customers http://www.thewealthydentist.com/blog/104/the-nightmare-patient-other-bad-customers/ Jim Du Molin offers dental marketing news and dental practice management advice for dentists. Wed, 07 Jan 2009 12:09:36 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Lawrence Spindel http://www.thewealthydentist.com/blog/104/the-nightmare-patient-other-bad-customers/comment-page-1/#comment-955 Lawrence Spindel Mon, 01 Dec 2008 02:02:51 +0000 http://www.thewealthydentist.com/blog/?p=104#comment-955 There are bad apples everywhere. Fortunately, most patients/clients are nice. I think making most patients happy and exceeding their expectations is a good strategy. If we encounter someone who is truly unreasonable and a bully, then politely showing him or her the door is usually the correct response. Some of these bullies back down and hapily, others choose to move on and bully someone else. There are bad apples everywhere. Fortunately, most patients/clients are nice. I think making most patients happy and exceeding their expectations is a good strategy.

If we encounter someone who is truly unreasonable and a bully, then politely showing him or her the door is usually the correct response. Some of these bullies back down and hapily, others choose to move on and bully someone else.

]]> By: Ginger http://www.thewealthydentist.com/blog/104/the-nightmare-patient-other-bad-customers/comment-page-1/#comment-39 Ginger Wed, 13 Jun 2007 13:54:27 +0000 http://www.thewealthydentist.com/blog/?p=104#comment-39 I think it is helpful for the general public to understand what dentists go through in their chosen profession. And this blog has helped me! I have been with the same dentist for 7 or 8 years. Although his practice suffered some infrastructure problems at the beginning, I hung in there because he was funny, kind, engaging -- and his staff was exactly the same way. They obviously liked the doctor, and he liked them. Way cool. I think it is helpful for the general public to understand what dentists go through in their chosen profession. And this blog has helped me! I have been with the same dentist for 7 or 8 years. Although his practice suffered some infrastructure problems at the beginning, I hung in there because he was funny, kind, engaging — and his staff was exactly the same way. They obviously liked the doctor, and he liked them. Way cool.

]]> By: Marvin Mansky, DDS http://www.thewealthydentist.com/blog/104/the-nightmare-patient-other-bad-customers/comment-page-1/#comment-38 Marvin Mansky, DDS Wed, 13 Jun 2007 12:27:07 +0000 http://www.thewealthydentist.com/blog/?p=104#comment-38 The dentist-patient relationship is rather complex. The dentist works in small rooms, on small teeth in little mouths and on moving targets. Clinical success or failure is measured with absolutes and deals with fractions of millimeters. Treatment success is based on following specific steps and procedures. Patients, on the other hand, bring behavior patterns and issues that are unique to each individual and have no familiar absolutes. What I find helps me create the greatest success in my relationship with my patients is my learning what each patient thinks, feels and wants. Knowing that allows me to offer and provide treatment that is appropriate for that individual. This has eliminated a lot of the difficult relationships with certain patients that I used to find so unpleasant. Something I wrote and is on my website addresses this issue. I called it THE TOP TEN LIST - What People Want and Need From a Dentist. If you are interested it can be found at www.personaldentistry.com/top_ten_list The dentist-patient relationship is rather complex. The dentist works in small rooms, on small teeth in little mouths and on moving targets. Clinical success or failure is measured with absolutes and deals with fractions of millimeters. Treatment success is based on following specific steps and procedures.

Patients, on the other hand, bring behavior patterns and issues that are unique to each individual and have no familiar absolutes.

What I find helps me create the greatest success in my relationship with my patients is my learning what each patient thinks, feels and wants. Knowing that allows me to offer and provide treatment that is appropriate for that individual. This has eliminated a lot of the difficult relationships with certain patients that I used to find so unpleasant.

Something I wrote and is on my website addresses this issue. I called it THE TOP TEN LIST - What People Want and Need From a Dentist. If you are interested it can be found at http://www.personaldentistry.com/top_ten_list

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